Customer Care

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F.A.Q's

HOW MUCH WILL SHIPPING COST?

 

CAN I MAKE A CHANGE TO MY ORDER?

We’re very proud of how quickly we process your orders. If items you order are in stock it will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not able to make any amendments, including changing the Shipping address, item style, remove/add items to your order, combine orders or cancel your order.

 

HOW CAN I TRACK MY ORDER?

DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped along with an USPS tracking number. You will be able to track your item on the USPS website here. 

WORLDWIDE SHIPPING – You will receive an email letting you know that your order has been shipped, unfortunately we can not guarantee a tracking number for International orders.. 

PLEASE READ MORE ABOUT SHIPPING AND TRACKING HERE.

 

WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?

Yes, all international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. FouFou® Cosmetics will declare the full $value paid on international shipments and will include an invoice for customs should they require it. It is illegal to mark your parcel as a GIFT or a lower value so please do not ask.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PAYPAL, VISA, MASTERCARD & AMEX. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance.

 

HOW MANY PROMO CODES CAN I USE PER ORDER?

You can only use 1 discount code per order.  

 

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TERMS AND CONDITIONS
The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact us.

PRODUCT DISCLAIMER
FouFou® Cosmetics attempts to display all of our products and colors as accurately as possible. All colors are represented as best as we can. FouFou® Cosmetics cannot guarantee that the colors represented or shown on the website exactly matches the actual product. Please take this into consideration prior to purchasing. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation. 

PRIVACY
 FouFou® Cosmetics believes that the privacy of all personal information is very important. All information collected will be used solely by FouFou® Cosmetics to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary. FouFou® Cosmetics actively seeks to comply with the United States privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honor your privacy. 

COMPETITIONS 
We run contests on our site/blog in which we may ask for subscription email information and membership. The terms and conditions of each promotion is at the discretion of FouFou® Cosmetics and is subject to change.

NEWSLETTERS
We offer e-newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.

SECURITY
FouFou® Cosmetics is confident that your information is secure when purchasing items through our online store. Any personal information given to FouFou® Cosmetics will be protected. We take all reasonable care to make our site as secure as we can.

LIABILITY
FouFou® Cosmetics has provided information on the website as accurately as possible.  We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

COPYRIGHT 
Copyright and Intellectual Property of this website are owned by FouFou® Cosmetics. All trademarks, service marks and photography are the property of FouFou® Cosmetics. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is properly given to FouFou® Cosmetics with a link to our website.